Refund policy

Every Five Tales Press book is printed just for you, usually with your own words on it. That makes each one a keepsake — and it also means we can't restock or resell a returned copy. Here's how we handle problems instead.

Personalized items can't be returned

Because your book is made to order, we don't accept returns or exchanges, and we can't offer refunds for a change of mind. What we can do is stand behind the printing.

Damaged or defective books

If your book arrives damaged or with a printing or binding defect, we'll replace it free of charge.

• Tell us within 30 days of the ship date. Email support@fivetalespress.com with your order number and photos of the problem (and of the packaging, if it arrived damaged).
• We'll reprint and reship a corrected copy at no cost. If a reprint genuinely can't fix the problem, we'll refund you instead.
• Keep the book. No need to ship anything back.

Lost packages

If tracking shows your package has gone missing in transit, contact us and we'll help.

What isn't covered

• Errors in text you submitted. Personalization is printed exactly as entered — the order page shows your text before you buy. Typos in submitted text aren't defects. (If we misprint what you entered, that's on us — we'll reprint it free.)
• Slight variations in printing. Minor differences in color or binding between print runs are normal for printed books and aren't defects.
• Incorrect shipping address. If the address entered at checkout was wrong and the package doesn't arrive, we can reprint and reship at cost — contact us.

Cancellations and changes

Production starts quickly. See our Shipping Policy — contact us within 24 hours of ordering and we'll do our best; once printing begins we can't change or cancel an order.

Questions? support@fivetalespress.com — we reply within 2 business days.